Month: June 2011

“Help and Support” is missing after you upgrade to Windows Server 2003 Service Pack 2

sysop

To resolve this problem, reinstall the Help and Support service. To do this, follow these steps:

  1. Click Start, click Run, type cmd in the Open box, and then click OK.
  2. At the command prompt, locate the following folder:
    %windir%\PCHealth\HelpCtr\Binaries
  3. At the command prompt, type the following commands, and then press ENTER after each command:
    • HelpSvc.exe /regserver /svchost netsvcs /RAInstall
    • HSCUpd.exe -i hscmui.cab
    • HSCUpd.exe -i hscsp_s3.cab

      Note The following commands do not apply to some language versions of Windows Server 2003:

      • HSCUpd.exe -i hscmui.cab
      • HSCUpd.exe -i hscsp_s3.cab

      The reason is that the Hscmui.cab compressed file is not included in some language versions of Windows Server 2003, such as the Japanese version of Windows Server 2003.